Ways to Improve Trustworthiness at Work

Introduction

Improving trustworthiness at work involves consistently demonstrating behaviours that signal integrity, reliability and respect for others.

“…Your brain and body are constantly sending subtle signals that influence trust…”

Scott Hutcheson, 2025

First impressions are biological with our brain and bodies sending and receiving subtle signals at the behavioural level.

In evolutionary terms, it was important for our brain to read the cues quickly; this helped in deciding whether someone was safe to approach, as a matter of survival.

The signals we send create the foundations for influence and trust.

In the hybrid workplace, there are fewer formal trust-building moments in which to capitalise on these behavioural cues.

Remember: trust is not developed by charisma but by the behavioural signals we send

Below are key signals that enhance how trustworthy you appear to your colleagues, along with detailed explanations and examples for each:

1. Keep Your Promises

• Signal: You do what you say you will do.
• Explanation: Following through on commitments—whether big or small—shows dependability; people trust those who deliver consistently.
• Example: If you say you’ll send a report by Thursday, make sure it's done—without reminders or excuses.

2. Be Honest and Transparent

• Signal: You tell the truth, even when it’s uncomfortable.
• Explanation: Being open about what you know, what you don’t know and your reasoning builds credibility; avoid hiding bad news or sugar-coating.
• Example: “I missed the deadline because I underestimated the time it would take. Here’s my plan to catch up.”

3. Admit Mistakes

• Signal: You own up when you’re wrong.
• Explanation: Admitting mistakes demonstrates accountability and humility, both of which increase trust.
• Example: “I should have consulted with you before making that decision—I’ll include you next time.”

4. Give Credit and Take Responsibility, ie acknowledging and validating others

• Signal: You highlight others’ contributions and accept blame when warranted.
• Explanation: Trust grows when people see you’re not self-serving; sharing credit uplifts others; taking responsibility builds respect.

“…It's about making others feel seen and valued. Small behaviours such as verbally acknowledging good work, validating concerns, or praising colleagues meaningfully, send powerful signals…… validation is a key biological mechanism for social bonding. When you acknowledge another's contribution, you activate neural circuits linked to oxytocin release. This reinforces affiliation and trust…’

Scott Hutcheson, 2025

• Example: ‘The project succeeded because of the whole team’s effort, especially Emma’s data analysis.’

5. Show Consistency in Word and Action, ie shows thoughtfulness in small actions

• Signal: Your behaviour matches your values and what you say;

“…Trust is accumulative. Seemingly minor actions of following up after a conversation, remembering a colleague's birthday, or offering help without being asked, signal consistency in care over time…”

Scott Hutcheson, 2025

These types of actions trigger reciprocal altruism mechanisms in the brain and strengthen relational bonds.

• Explanation: Predictable, value-driven behaviour makes people feel safe working with you.
• Example: If you emphasize punctuality, don’t routinely show up late to meetings.

6. Listen Actively, ie with full attention

• Signal: You genuinely listen and respond thoughtfully.
• Explanation: Active listening demonstrates respect and empathy; people trust those who understand them.
• Example: Making eye contact, open posture, leaning slightly forward, asking clarifying questions and summarizing what someone said before responding.

“… These cues calm the other person’s limbic system, reducing social threat and increasing openness…”

Scott Hutcheson, 2025

7. Respect Confidentiality

• Signal: You don’t gossip or misuse private information.
• Explanation: If people know their words won’t be repeated or twisted, they’re more likely to trust you.
• Example: A colleague tells you about job stress—don’t share it with others unless given permission.

8. Show Competence and Good Judgment

• Signal: You demonstrate expertise and make sound decisions.
• Explanation: People trust those who are capable and consistently exercise professional judgment.
• Example: Handling a client crisis calmly and proposing a logical, ethical solution.

9. Communicate Clearly and Openly, ie be approachable and easy to relate to

• Signal: You share information proactively, without withholding or misleading.
• Explanation: Timely, clear communication reduces confusion and shows that you’re not hiding anything.

“…From a neuroscience perspective, a smiling face, relaxed tone of voice and non-threatening posture lowers others’ cortisol responses and increases approach behaviours. Even a small shift in physical demeanour can change how others regulate their own behaviour in response to you…’

Scott Hutcheson, 2025

• Example: ‘There’s a delay in the project due to supplier issues. We’re exploring alternatives and will update you tomorrow.’

10. Support Others and Speak Up for What’s Right, ie focus on others in conversation

• Signal: You stand up for colleagues and ethical principles.
• Explanation: Trustworthy people are seen as allies, not just self-promoters; they focus their conversation on others rather than drifting back to their own experiences and ideas; show genuine interest and curiosity about others
• Example: ‘I think Jordan’s idea deserves more discussion—can we give it a fair hearing?’

Summary Checklist (improve trustworthiness at work)